At Vivi Envelopes, we are committed to delivering your orders efficiently and securely. This Shipping Policy explains how we process and deliver your purchases worldwide.
Order Processing
All orders are processed within 2–4 business days after confirmation. You will receive an email or message notification once your order has been shipped, along with tracking details where available.
Shipping Method
We provide reliable standard shipping services through our trusted delivery partners to ensure your items reach you safely. All deliveries are handled with care and attention to maintain the quality of your products.
Delivery Time
Delivery times may vary depending on your location. Most orders are delivered within 7–15 business days after dispatch. Delays may occur due to external factors such as customs procedures or courier schedules.
Shipping Fees
Shipping costs are calculated based on your delivery address and order weight. The applicable shipping fee will be displayed at checkout before confirming your order.
Cash on Delivery
Since Vivi Envelopes operates exclusively on a cash-on-delivery basis, payment is made directly to the delivery agent at the time of receiving your order. Please ensure that the correct amount is available to complete the transaction smoothly.
Order Tracking
After your order is shipped, tracking information will be shared via email or message when available, allowing you to monitor the progress of your delivery.
Damaged or Lost Packages
If your order arrives damaged or does not arrive within the expected time frame, please contact us immediately at [email protected]. Our team will assist you in resolving the issue promptly.
Contact Us
For any questions related to shipping or delivery, please reach out to us at [email protected].