At Vivi Envelopes, we want you to be completely satisfied with your purchase. This Return and Refund Policy outlines the conditions under which returns and refunds are accepted.
Returns
We accept returns only if the item you received is defective, damaged, or incorrect. To initiate a return, please contact us at [email protected] within 7 days of receiving your order. You will be required to provide your order details and a clear description or image of the issue.
Returned items must be unused, in their original packaging, and in the same condition that you received them. Items that show signs of use or damage not caused by shipping are not eligible for return.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be issued through a suitable method, depending on your order’s nature and region. Since we operate on a cash-on-delivery basis, refunds may be provided as store credit or a replacement product.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at [email protected].
Non-Returnable Items
Certain products, such as personalized or customized items, are not eligible for return or refund unless they arrive damaged or defective.
Return Shipping
If a return is approved, we will provide instructions on how and where to send your item. Customers are responsible for the shipping cost unless the return is due to our error or a defective product.
Contact Us
For questions or concerns regarding returns and refunds, please contact us at [email protected].